CLOSED FOR VACATION October 2 – 19
We are not excepting any new bookings for travel during these dates.
If you have already scheduled visits with us and need to connect with one of our Critter Care Team you send an email to email@example.com or you may call/text the office number: 757-268-9644
Booking a Critter Care Specialist is easy with our Pet Sitter Plus Scheduling Software!
You can schedule or cancel services, make changes to your care instructions and upload photos of your pets. You can see what services you have scheduled and which sitter is scheduled to come out to see your fur babies. Just click the button below to take you to your personal client portal in the Pet Sitter Plus System.
Critter Sitters and More uses Pet Sitter Plus Software for scheduling. If you have not yet registered in the Pet Sitter Plus System you will need to create a customer profile prior to booking your next appointment. Register today by clicking the button below:
CLICK HERE to learn more about the Pet Sitter Plus Program.
CLICK HERE for instructions on how to submit a booking request.
CLICK HERE to watch a quick video on submitting a booing request.
We offer our services 365 days per year and will do our best to accommodate any last-minute requests. Holiday’s book up quickly so it is best to book those 60 days out. Otherwise, we recommend 3 weeks in advance.
LOCK BOX- Critter Sitters and More requires that each client utilize a key storage lock box. The storage box must have a combination code access. Be sure to test that all the keys work before placing them in your lock box.
LOCKSMITH POLICY- In the event that Pet Sitter is required to employ a locksmith to gain entry into Client’s premises due to a malfunction of the lock or a failure of the Client to leave a key, it shall be the responsibility of the Client to reimburse for all costs incurred. The Client expressly gives Pet Sitter the authority to employ a locksmith on Client’s behalf in the event of the aforementioned occurrences.
RETURN TEXT POLICY- Your Critter Care Specialist (Pet Sitter) will send you a text when finishing the last scheduled visit to confirm your return home. We request that you send your sitter a text upon arriving home so that we know your critters have been returned to care. If we do not receive verification of your return, we will implement our emergency care procedures.
CANCELLATION POLICY- Critter Sitters and More does not over-book appointments to care for critter(s). We will turn down business to accommodate the Critter Parent’s schedule. As such, the Critter Parent must cancel service at 48 hours in advance of the visit to receive a full refund, or will be charged 50% of the total amount of the services for that visit. Payments for scheduled services need to received in advanced to confirm bookings. For services booked over the Christmas or Thanksgiving Holidays, cancellations need to be made 7 days prior to the start of services. To cancel services, just log back in to your account, and click on the schedule link. From there you will be able to select the dates and the services you need to cancel.
SMOKING POLICY- For the health of our sitters, we reserve the right to turn down assignments where there is evidence of smoking in the home.